Orders

My order is missing? Where is my order?

As soon as your order has been shipped you are able to track the order with a reference that is sent to your registered email address. If your order has been shipped already, please check your email for your tracking number. There could be delays in

Do I need an account to place an order online?

You do not need to create an account to place an order. We recommend it for easier checkout in the future, but it is possible to checkout as a guest. When creating an account, you become a member in our loyalty program, get 15% off your next purchase

How do I use a campaign code?

Campaign codes should be entered during the checkout process to be valid. It’s not possible to add a campaign code after purchase. You can only use one code per purchase.

What happens if I don't pick up my order?

Please pick up your order within 14 days from when it has reached the pick-up point. If you do not collect the order it will be returned to us and you will be charged 150 SEK for return and handling fees.

Can I change my order?

Unfortunately we are not able to make changes to the order once it is placed. In case it strikes you that you just ordered the wrong size or product please contact us at [email protected], provide the order number as well as your full name s

Some pieces are missing from my order.

Oh no! Please get in touch with customer support for further assistance. Please email: [email protected].

I have probably misspelled the email address, how do I change it?

Please email us as soon as you find out about this and we will hopefully have time to change your information before your order is packed. We will resend the information you need about your order and delivery.

I have received the wrong product, what do I do?

We are so sorry for this, please contact our customer service at [email protected] and they will help you.