Lace Laboratory

Please email us as soon as you find out about this and we will hopefully have time to change your information before your order is packed. We will resend the information you need about your order and delivery.

Please email us as soon as you find out about this and we will hopefully have time to change your information before your order is packed. We will resend the information you need about your order and delivery.

I have probably misspelled the email address, how do I change it?

Orders

Where do you ship to?

What happens if I don't pick up my order?

Can I track my order?

It does not look like my package has left your warehouse yet even though I have received a delivery confirmation with a tracking link

How long will my order take?

My delivery time has now expired and I still have not received my package?

Do I have to pay international taxes and duties?

Shipping Policy

What is your return policy?

What are the return/exchange shipping fees?

Can I exchange items?

When will I receive the refund for my return?

Returns and Exchanges

My order is missing? Where is my order?

Do I need an account to place an order online?

How do I use a campaign code?

Can I change my order?

Some pieces are missing from my order.

I have received the wrong product, what do I do?

How do I use my gift card?

What happens if I don't use the full amount?

Can I return what I bought using a gift card?

Where do I see how much money I have left on the gift card?

How long is the gift card valid for?

Gift Card

What is the difference between the Lace panty and the Modal panty?

Can I buy the panties in stores?

How do I find out about upcoming launches?

Where do I find care instructions?

Product

How do I find the right size?

Sizing

How do I join The Laboratory?

How do I earn points?

Can I combine points and discount codes?

How do I view my point balance?

How do I redeem my points for products?

How can I share my referral link?

How do I leave the program?

How can I become a Gold or Platinum member?

The Laboratory

I have probably misspelled the email address, how do I change it?Updated 3 years ago