Lace Laboratory

We are so sorry about that! Please get in touch with customer support for further assistance. Please email: <a href="mailto:support@lacelaboratory.com">support@lacelaboratory.com</a>

We are so sorry about that! Please get in touch with customer support for further assistance. Please email: support@lacelaboratory.com

Some pieces are missing from my order.

Orders

Where do you ship to?

What happens if I don't pick up my order?

Can I track my order?

It does not look like my package has left your warehouse yet even though I have received a delivery confirmation with a tracking link

How long will my order take?

My delivery time has now expired and I still have not received my package?

Do I have to pay international taxes and duties?

Shipping Policy

What is your return policy?

What are the return/exchange shipping fees?

Can I exchange items?

When will I receive the refund for my return?

Returns and Exchanges

My order is missing? Where is my order?

Do I need an account to place an order online?

How do I use a campaign code?

Can I change my order?

I have probably misspelled the email address, how do I change it?

I have received the wrong product, what do I do?

How do I use my gift card?

What happens if I don't use the full amount?

Can I return what I bought using a gift card?

Where do I see how much money I have left on the gift card?

How long is the gift card valid for?

Gift Card

What is the difference between the Lace Thong and the Modal Thong?

Can I buy the products in store?

How do I find out about upcoming launches?

Care instructions

Product

How do I find the right size?

Sizing

How do I join The Laboratory?

How do I earn points?

Can I combine points and discount codes?

How do I view my point balance?

How do I redeem my points for products?

How can I share my referral link?

How do I leave the program?

The Laboratory

Some pieces are missing from my order.Updated 2 months ago