Lace Laboratory

You can either unlock a voucher on <a href="https://lacelaboratory.com/pages/thelaboratory" rel="noopener noreferrer" target="_blank">The Laboratory page</a> or use the points slider at checkout when you have enough points.

You can either unlock a voucher on The Laboratory page or use the points slider at checkout when you have enough points.

How do I redeem my points for products?

The Laboratory

Where do you ship to?

What happens if I don't pick up my order?

Can I track my order?

It does not look like my package has left your warehouse yet even though I have received a delivery confirmation with a tracking link

How long will my order take?

My delivery time has now expired and I still have not received my package?

Do I have to pay international taxes and duties?

Shipping Policy

What is your return policy?

What are the return/exchange shipping fees?

Can I exchange items?

When will I receive the refund for my return?

Returns and Exchanges

My order is missing? Where is my order?

Do I need an account to place an order online?

How do I use a campaign code?

Can I change my order?

Some pieces are missing from my order.

I have probably misspelled the email address, how do I change it?

I have received the wrong product, what do I do?

Orders

How do I use my gift card?

What happens if I don't use the full amount?

Can I return what I bought using a gift card?

Where do I see how much money I have left on the gift card?

How long is the gift card valid for?

Gift Card

What is the difference between the Lace panty and the Modal panty?

Can I buy the panties in stores?

How do I find out about upcoming launches?

Where do I find care instructions?

Product

How do I find the right size?

Sizing

How do I join The Laboratory?

How do I earn points?

Can I combine points and discount codes?

How do I view my point balance?

How can I share my referral link?

How do I leave the program?

How can I become a Gold or Platinum member?

How do I redeem my points for products?Updated a month ago