Lace Laboratory

If you do not collect the order within the time frame you have been given it will be returned to us and you will be charged 150 SEK for return and handling fees.

If you do not collect the order within the time frame you have been given it will be returned to us and you will be charged 150 SEK for return and handling fees.

What happens if I don't pick up my order?

Shipping Policy

Where do you ship to?

Can I track my order?

It does not look like my package has left your warehouse yet even though I have received a delivery confirmation with a tracking link

How long will my order take?

My delivery time has now expired and I still have not received my package?

Do I have to pay international taxes and duties?

What is your return policy?

What are the return/exchange shipping fees?

Can I exchange items?

When will I receive the refund for my return?

Returns and Exchanges

My order is missing? Where is my order?

Do I need an account to place an order online?

How do I use a campaign code?

Can I change my order?

Some pieces are missing from my order.

I have probably misspelled the email address, how do I change it?

I have received the wrong product, what do I do?

Orders

How do I use my gift card?

What happens if I don't use the full amount?

Can I return what I bought using a gift card?

Where do I see how much money I have left on the gift card?

How long is the gift card valid for?

Gift Card

What is the difference between the Lace Thong and the Modal Thong?

Can I buy the products in store?

How do I find out about upcoming launches?

Care instructions

Product

How do I find the right size?

Sizing

How do I join The Laboratory?

How do I earn points?

Can I combine points and discount codes?

How do I view my point balance?

How do I redeem my points for products?

How can I share my referral link?

How do I leave the program?

The Laboratory

What happens if I don't pick up my order?Updated 5 days ago