Lace Laboratory

We understand that you long for your package! Do not hesitate to contact us if your package has not arrived after the recommended delivery time. You can always follow your package&apos;s journey on the tracking ID you received from us when we sent the package. If your package shows as delivered but you have not received it, please contact us at <a href="mailto:support@lacelaboratory.com">support@lacelaboratory.com</a>.

We understand that you long for your package! Do not hesitate to contact us if your package has not arrived after the recommended delivery time. You can always follow your package's journey on the tracking ID you received from us when we sent the pac

My delivery time has now expired and I still have not received my package?

Shipping Policy

Where do you ship to?

What happens if I don't pick up my order?

Can I track my order?

It does not look like my package has left your warehouse yet even though I have received a delivery confirmation with a tracking link

How long will my order take?

Do I have to pay international taxes and duties?

What is your return policy?

What are the return/exchange shipping fees?

Can I exchange items?

When will I receive the refund for my return?

Returns and Exchanges

My order is missing? Where is my order?

Do I need an account to place an order online?

How do I use a campaign code?

Can I change my order?

Some pieces are missing from my order.

I have probably misspelled the email address, how do I change it?

I have received the wrong product, what do I do?

Orders

How do I use my gift card?

What happens if I don't use the full amount?

Can I return what I bought using a gift card?

Where do I see how much money I have left on the gift card?

How long is the gift card valid for?

Gift Card

What is the difference between the Lace Thong and the Modal Thong?

Can I buy the products in store?

How do I find out about upcoming launches?

Care instructions

Product

How do I find the right size?

Sizing

How do I join The Laboratory?

How do I earn points?

Can I combine points and discount codes?

How do I view my point balance?

How do I redeem my points for products?

How can I share my referral link?

How do I leave the program?

The Laboratory

My delivery time has now expired and I still have not received my package?Updated 5 days ago